Cancellation & Refund Policy
A refund is the procedure initiated when a customer experiences technical issues with the EDUMAN app/website, does not receive the promised resources or services, or mistakenly purchases the wrong service. To ensure authenticity, refund requests undergo a verification process.
How to Request a Refund
If you have made a payment for one or multiple services, you can request a refund within 7 to 10 working days from the payment date. Follow these steps to request a refund using a computer:
- Call +88 0967 8221191 (9 AM - 5 PM) and provide the email address/phone/ID number used for signing up and purchasing the service.
- A customer support representative will send you a refund request form via SMS or WhatApp. This form will require you to provide details related to the purchase.
- Refund requests will be considered valid only if you contact us by calling +88 0967 8221191 within 7 to 10 working days from the purchase date. Please ensure you clearly specify the email address, phone number, or ID number used during registration.
Cases Where Refunds Are Not Applicable
Refund requests will not be accepted under the following circumstances:
- Complaints or refund requests are submitted after 10 days from the purchase date.
- Refund requests if any individual data has been found/posted on the software.
- Refund requests for insurance will only be processed after the insurance expiration date has passed.
Refund Process and Notifications
Once you submit a refund request, your enrolled service will be temporarily suspended. EDUMAN will notify you via SMS within 15 working days of receiving the request to inform you if it has been accepted. If your refund request is approved, you will be unenrolled from the service, and your progress will be reset. If you choose to repurchase the service, you must start from the beginning.
Please allow up to 15 working days for the refunded funds to be credited back to your account. If this period exceeds 60 working days, please contact us at +88 0967 8221191 (9 AM - 5 PM).
Once the refund has been processed, a confirmation email/SMS will be sent to your registered email address/phone number.
Please note that EDUMAN reserves the right to modify the terms and conditions on a case-by-case basis and at any time.
